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Operations Agent 1 - Full Time

Pilot Freight Services - Northlake, IL

Posted on 07/26/21 (Ref: ILOlcbaWOM)

Operations Agent 1 - Northlake, IL - Pilot Freight Services

Pilot Freight Services is seeking a full-time Operations Agent - Reverse Logistics for our Furniture Direct team in Northlake, IL.


The Operations Agent - Reverse Logistics is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings) of return shipments. The Operations Agent - Reverse Logistics is also responsible for supporting account management by providing excellent customer service. The hours for this position are Monday through Friday, 8:00 am - 4:30 pm.

* Sign on Bonus: $250 after 30 days and an additional $500 after 60 days. Total payout within 90 days*

  • Negotiating Freight Rate
  • Develop collaborative carrier relationships
  • Develop collaborative carrier relationships and work with Account Managers to ensure quality service
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
  • Other duties as assigned

  • At least 6 months Customer service experience, preferably in the transportation industry
  • Must have experience managing high call and email volume
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to analyze information skillfully

Operations Agent 1 - Northlake, IL - Pilot Freight Services

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