Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Cleveland Station, located in Streetsboro, OH location. The hours for this position will vary. Must be available to work weekends.
- Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
- Provide rate quotes on shipments
- Track & trace shipments progress and resolve any problems
- Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
- Update customer sheets
- Must have some Customer Service background
- Must be detail-oriented
- Must have excellent computer and communication skills
- Must have the ability to multi-task in a high-paced environment