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Operations Agent 3 - Full Time

Pilot Freight Services - Groveport, OH

Posted on 07/27/21 (Ref: OHiMgcMNad)

Operations Agent 3 - Groveport, OH - Pilot Freight Services


The Operations Agent 3 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.

  • Tracking and tracing outbound shipments
  • Inspecting Inbound/outbound freight
  • Coordinating recover and delivery schedules with various cartage agents
  • Contracting new carriers as needed and assigning carriers and providing load tenders
  • Develop collaborative carrier relationships
  • Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
  • Communicating freight status and any problems to other stations and customers, and updating the system
  • Communicating to dispatch for customers' requested pick-ups
  • Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
  • Data entry of shipments into transportation management system
  • Quoting, costing and invoicing of international shipments, air, ocean and ground
  • Other duties as assigned

  • Multi-tasking while maintaining precise attention to detail
  • Negotiating abilities and able to close independently from management oversight
  • Must have a financial acumen and experience with invoicing and payables
  • Excellent verbal and written communication skills
  • Must be able to type 35+ words per minute
  • Must be able to work in demanding, high-volume environment, particularly with email and calls
  • Precise attention to detail
  • Proficient in Microsoft Office
  • - Must be tech savvy



Loyal: Shows firm and constant support to a cause
Dedicated: Devoted to a task or purpose with loyalty or integrity


Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks


Leading Teams Novice
Identifying Problems Novice
Confronting Others Novice
COMP- Planning and Organizing Novice
Analyzing Problems Novice

Operations Agent 3 - Groveport, OH - Pilot Freight Services

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