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Customer Service 1 - Full Time

Pilot Freight Services - Elizabeth, NJ


Posted on 07/29/21 (Ref: NJwfOMiRmw)

Customer Service 1 - Elizabeth, NJ - Pilot Freight Services

Pilot Freight Services is seeking a full time Customer Service 1 for our Elizabeth, NJ location.

Responsibilities:
  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
  • Track & trace shipments progress and resolve any problems
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
  • Schedule all home deliveries or home pickups via phone or email
  • Update customer sheets
  • Perform other duties assigned by lead, supervisor or management

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment


Qualifications

Behaviors

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Skills

Customer service experience Intermediate
Proficiency in written & verbal communication Advanced

Customer Service 1 - Elizabeth, NJ - Pilot Freight Services


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