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Global Operations Agent - Full Time

Pilot Freight Services - Romulus, MI


Posted on 07/29/21 (Ref: MIKjSDuk2c)

Global Operations Agent - Romulus, MI - Pilot Freight Services

Pilot Freight Services is seeking an experienced Global Operations Agent for our Romulus, MI location.

JOB SUMMARY:

To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.

Responsibilities:
  • Frequent and accurate communication to customer, vendor, cartage agents, and other station and company personnel;
  • Provide rate quotes on international shipments, and track and trace their progress;
  • Resolve any problems, and coordinate recovery and delivery schedules with various cartage agents and international partners;
  • Reliably relate information to all parties concerned in a timely manner.

Qualifications:
  • Must be detail-oriented, with excellent verbal and written communication skills;
  • Interact professionally with a wide range of personnel with diverse backgrounds and cultures;
  • Organizational skills are required due to high volume and demands of the position;
  • Should have a demonstrated history and ability to creatively find solutions to unexpected challenges

EDUCATION:
  • High School Diploma or equivalent required

EXPERIENCE:
  • 2-years of industry experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

Qualifications

Behaviors

Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks

Education

Bachelors or better.

Skills

Customer service experience Novice
Proficiency in written & verbal communication Novice
EXCEL BASIC Novice
MS Word Novice

Global Operations Agent - Romulus, MI - Pilot Freight Services


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