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Global Operations Agent - Full Time

Pilot Freight Services - Oak Creek, WI

Posted on 08/01/21 (Ref: WI6pS1Qhwq)

Global Operations Agent - Oak Creek, WI - Pilot Freight Services

Pilot Freight Services is seeking a full time Global Operations Agent to work for our Milwaukee Station, located in Oak Creek, WI. The hours for this position are Monday through Friday, 8:00 am - 5:00 pm

Job Summary

This position is responsible for working with customers overseas in order to facilitate rates, quotes, and an overall excellent experience for all parties involved. Coordinate the routing of import and export booking with airline and ocean carriers.

  • Timely preparation of rates and quotes for customers and overseas agents
  • Support the development of existing and new customers by working closely with your District Manager and the entire sales organization
  • Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
  • Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
  • Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
  • Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
  • Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators

  • Deep understanding of excel
  • Capable of carrying out a given task with all details necessary to get the task done well - Works well as a member of a group
  • Excellent customer service skills
  • Ability to Multitask
  • Must be able to read/speak/write English

  • High School Diploma or equivalent

  • 3+ years experience required



High School or better.

Global Operations Agent - Oak Creek, WI - Pilot Freight Services

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