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National Customer Service 1 - Full Time

Pilot Freight Services - Glen Mills, PA


Posted on 08/02/21 (Ref: PAaJGoQhGq)

National Customer Service 1 - Glen Mills, PA - Pilot Freight Services

Pilot Freight Service is seeking Full Time National Customer Services Agents for our Glenn Mills, PA location to start as soon as possible. Must work nights and weekends.

Responsibilities:
  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
  • Read and interpret customer account tariffs
  • Track & trace shipments progress and resolve any problems
  • Respond to customer email in designated account mailboxes
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
  • Update customer sheets

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

EXPERIENCE:
  • 1+ years customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Qualifications

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

National Customer Service 1 - Glen Mills, PA - Pilot Freight Services


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