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Customer Service 1 - Full Time

Pilot Freight Services - West Valley City, UT

Posted on 08/04/21 (Ref: UTYsYwsPgx)

Customer Service 1 - West Valley City, UT - Pilot Freight Services

Pilot Freight Services is seeking a full time Customer Service Agent for our Salt Lake City UT location


The Customer Service 1 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
  • Provide rate quotes on shipments
  • Track & trace shipments progress and resolve any problems
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
  • Update customer sheets

  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group


Self-Starter: Inspired to perform without outside help


COMP- Interpersonal Skills Novice
Dealing with Complaints Novice
Ability to Work Under Pressure Novice


1 year(s): Customer Service

Customer Service 1 - West Valley City, UT - Pilot Freight Services

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