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Gateway Agent 2 - Full Time

Pilot Freight Services - Northlake, IL


Posted on 08/05/21 (Ref: ILUoEdUgwE)

Gateway Agent 2 - Northlake, IL - Pilot Freight Services

Pilot Freight Services seeks a Gateway Operations Agent to work in our Chicago Air Gateway office in North Lake, IL. This position will be responsible for assisting with day to day gateway operations and consolidations. The ability to work in fast[paced, challenging environment is critical.

JOB SUMMARY:
This position will be responsible for coordinating and managing the movement of shipments for export via Air. The
ability to work in a fast-paced, challenging environment is critical. Coordinate Air export shipments by providing
rates, booking (via e-mail, airline web based bookings and telephone), and tracking.

ESSENTIAL FUNCTIONS:

- Coordinate with Warehouse Operations to ensure shipments are received and all documentation has
been accounted for on a daily basis
- Work closely with team members to meet or exceed all customer service requirements
- Develop and maintain positive customer relationships
- Communicate effectively with customers, overseas vendors, airlines and team members
- Accurate understanding of data and system entry
- Resolve customer service and vendor issues
- Other duties as assigned

SKILLS/COMPETENCIES

- Excellent interpersonal communication skills with the ability to adapt to and work within a team
environment
- Superior attention to detail and problem-solving skills
- Ability to prioritize work in a multi-tasked, fast-paced environment
- Able to be flexible with work hours
- Proficient typing and PC skills required

EDUCATION:
- High School Diploma or equivalent, and 1 years experience in an Air export position

EXPERIENCE
- 3+years: Air Export, airline relations
- 3 + years Customer Service
- 3 + years Working in fast paced environment

Gateway Agent 2 - Northlake, IL - Pilot Freight Services


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