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Customer Service 2 - Full Time

Pilot Freight Services - Windsor, CT


Posted on 09/21/21 (Ref: CTOhsSkluL)

Customer Service 2 - Windsor, CT - Pilot Freight Services

Pilot Freight Services is looking for a reliable, experienced Customer Service Agent for our Windsor, CT Station.

JOB SUMMARY:

The Customer Service Agent 2 is responsible for providing customer service to all callers. Answering incoming calls and troubleshoot issues will be the main function of this position. The Customer Service Agent 2 will assist pilot stations and cartage agents.

Essential Functions:
  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel
  • Answer incoming calls and provide excellent customer service to all callers
  • Coordinate recovery and delivery schedules with various cartage agents
  • Respond to customer email in designated account mailboxes
  • Update customer sheets
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for customer accounts and bring modifications to management's attention
  • Perform other duties as assigned

SKILLS/COMPETENCIES:
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and online tools
  • High energy with the ability to multitask in a fast paced environment
  • Excellent organizational skills with emphasis on detail
  • Proficient in Microsoft Office

EDUCATION:

High School or better

EXPERIENCE:

2+ years customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Customer Service 2 - Windsor, CT - Pilot Freight Services


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