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Customer Service 1 - Full Time

Pilot Freight Services - Pico Rivera, CA


Posted on 09/23/21 (Ref: CAoVaSeugr)

Customer Service 1 - Pico Rivera, CA - Pilot Freight Services

Responsibilities:

Assist the management team with opening and closing functions. This requires:
  • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report.
  • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client.
  • Validating that the pre-call functions are completed and procedures followed.
  • Auditing the billing process and validating that all paperwork is processed and filed as directed.

Answer the main telephone line. This requires:
  • Routing calls to the appropriate individuals using iPhone or Google text/voice.
  • Providing customers with updates on the status of their delivery with information from the computer system.
  • Completing pre-calls to customers notifying them of their delivery window.

Arranging in-home delivery for customers. This requires:
  • Receiving information from the customer.
  • Getting directions to the customer's home.
  • Inputting information into the computer.
  • Explaining the scheduling policy to the customer.

Completes other responsibilities as assigned by a member of the management staff.

Attendance and punctuality are essential functions of the job.

Qualifications:
  • Flexible work schedule.
  • Positive attitude and ability to work well with others.
  • Good communication skills.
  • Excellent customer service skills.
  • Attention to detail.
  • Computer Skills in Word and Excel a plus.
  • Bilingual - Spanish

Customer Service 1 - Pico Rivera, CA - Pilot Freight Services


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