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Customer Service 1 - Full Time

Pilot Freight Services - Streetsboro, OH

Posted on 09/25/21 (Ref: OHSmQpUZOd)

Customer Service 1 - Streetsboro, OH - Pilot Freight Services

Pilot Last Mile is seeking a full time Customer Service Representative to work for our Cleveland Station, located Streetsboro, OH. Varying hours and must be available to work weekends.

  • Assist the management team with opening and closing functions. This requires:
  • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
  • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
  • Validating that the pre-call functions are completed and procedures followed.
  • Auditing the billing process and validating that all paperwork is processed and filed as directed
  • Answer the main telephone line. This requires:
  • Using a clear and understandable speaking voice
  • Routing calls to the appropriate individuals using iPhone or Google text/voice
  • Providing customers with updates on the status of their delivery with information from the computer system
  • Completing pre-calls to customers notifying them of their delivery window
  • Arranging in-home delivery for customers. This requires:
  • Receiving information from the customer
  • Getting directions to the customer's home
  • Inputting information into the computer
  • Explaining the scheduling policy to the customer
  • Completes other responsibilities as assigned by a member of the management staff
  • Attendance and Punctuality are essential functions of the job

  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

Customer Service 1 - Streetsboro, OH - Pilot Freight Services

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