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Director Final Mile Operations - Full Time

Pilot Freight Services - Colton, CA


Posted on 09/25/21 (Ref: CAimSAIACc)

Director Final Mile Operations - Colton, CA - Pilot Freight Services

Pilot Last Mile is seeking a full time Director Final Mile Operations to work for our Colton Station, located in Colton, CA. The hours for this position will vary.

Responsibilities:
  • Hiring, training, coaching, and leading managers as they provide support for customers.
  • Leading team meetings, educating and coach managers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing goals.
  • Ensuring leadership is achieving desired service levels and issuing corrective action, as needed.
  • Reviewing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Develop presentations and talks to motivate and educate leadership
  • Review periodic surveys of customers and potential customers to ensure quality control
  • Supporting and managing within the P&L Budget prescribed by the CFO and VP
  • Work with Company IT leaders to ensure all systems are operating correctly
  • Ensure Claims Department will be in compliance with the 24-hour contact
  • Overseeing receiving, warehousing and distribution operations.
  • Implementing operational policies and procedures
  • Responsible for all billing, accounts payable, and accounts receivable.
  • Oversees recruiting, processing, and performance of Independent Owner/Operators.
  • Develops and maintains relationships with vendors.
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
  • Oversees in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.

Qualifications:
  • Undergraduate degree preferred
  • 7-10 years of transportation management experience demonstrating a successful background in operations
  • Experienced in developing a broad range of clients within our key sectors
  • Excellent verbal and written communication and strong interpersonal skills
  • Proficiency or ability to become proficient with MS Word and Excel

Director Final Mile Operations - Colton, CA - Pilot Freight Services


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