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Global Operations Agent - Full Time

Pilot Freight Services - Saint Louis, MO

Posted on 09/27/21 (Ref: MO0Uil4GUx)

Global Operations Agent - Saint Louis, MO - Pilot Freight Services

Pilot Freight Services is seeking a full time International Operations Agent for our St Louis, MO location

Job Functions:
  • Answering of phones and Emails professionally and timely.
  • Quoting customers and overseas partners.
    Updating Special Tracking and Accounting Reports for Customers.
    Dispatching of shipments.
  • Ensure dispatch is aware of any special instructions/cut offs.
  • Interface with Customs Broker, Importer and Customer for Import Shipments.
  • Booking of air shipments with Pilot Gateway teams.
  • Confirming Known shipper via KSMS for air shipments.
  • Booking ocean shipment with co-loader and ocean carriers.
  • Label Air and Ocean Shipments.
  • Process DG shipments including checklist.
  • Filing of AES.
  • Accurately complete entry of pickup/quote information into Navigator.
  • Tracking and tracing of shipments.
  • Communicating to internal/external customers and sales regarding issues.
  • Update/notate tracking milestones.
  • Research of shipments for Corporate requests/reports.
  • Research of shipments for Accounting requests/reports.
  • Understanding TSA regulations.
  • Billing: closing out of shipments timely. Including request of vendor invoices and selling rates.

  • Must have knowledge of airline regulations i.e. oversize, banding.
  • Import specific:
  • Must have knowledge of POA, customs brokerage regulations, DO, ISF.
  • Must have knowledge of working with air and ocean carriers.
  • Timely invoicing and closing out of shipments.
  • Ability to facilitate progressive change, getting along with other employees, following direction and continually improving.
  • Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.
  • Ability to work independently using sound judgment while working in a team-oriented environment.
  • Maintain a working knowledge of all emergency policies and regulations.
    MS Word
  • Proficiency in written & verbal communication
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Global Operations Agent - Saint Louis, MO - Pilot Freight Services

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