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Lead Coordinator - 2nd Shift (Temporarily Remote) - Full Time

Staff Management SMX - Chicago, IL


Posted on 10/13/21 (Ref: ILgGWMi12E-9601a-202108251611)

Lead Coordinator - 2nd Shift (Temporarily Remote) - Chicago, IL - Staff Management SMX

With Staff Management - SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Connecting people and work is our passion, and we are currently seeking a detail-oriented, multi-tasking, internet-savvy Lead Coordinator to join our team on 2nd shift. The 2nd shift Lead Coordinator will work as a member of a team and interact daily with the Centralized Services Coordinators (CSC), Centralized Services Operations Manager and field office associates, providing customer service and direction as needed. .

Industry: Customer Service/Call Center.

Duties: Process inbound and outbound calls as needed in a professional manner. - Create call scripts, record automated messages, and log results for call jobs. - Remain Available to take incoming calls using Interaction Client. - Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. - Monitor data entry and call activity using the tools provided. - Communicate and update the field office customers regarding current jobs as needed. - Monitor and be available for Live Chat. - Ensure that all systems are updated and CSRs are pro- actively monitored. .

Employment Types: Part Time, Full Time, Seasonal.

Recruiting Center: National Centralized Services, 433 West Van Buren Street, Chicago, IL 60607.

Work Location: National Centralized Services, 433 West Van Buren Street, Chicago, IL 60607.

Job Types: Call Center, Customer Service Rep.

Shifts: 2nd Shift.

Attributes: Background Check, Drug Test, Must be at least 18 years old.

Benefits: Paid Training, Paid Sick Leave, Referral Bonus (Restrictions Apply), Casual Dress Code, Modern, high tech Environment.

Education Required: HS Diploma or GED.

Starting Wage: $16.00.

Pay Rate: $16 per hour.

Required Skills:
Proven problem-solving skills. - Goal oriented and an excellent time manager. - Exceptional attention to detail. - Affinity towards PCs, software, systems, and technology. - Intermediate skills and experience in the Microsoft Office Suite of products.. - Ability to thrive in a team environment. - Presents outstanding Customer Service and people skills - Professionalism when working in a corporate environment.
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