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Operations Agent 1 - Full Time

Pilot Freight Services - Erlanger, KY


Posted on 10/17/21 (Ref: KYucwYA4il)

Operations Agent 1 - Erlanger, KY - Pilot Freight Services

JOB SUMMARY:

The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). May also be cross-trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).

REQUIREMENTS:
  • Contracting new carriers
  • Negotiating Freight Rates
  • Develop collaborative carrier relationships
  • Develop collaborative carrier relationships and work with Account Managers to ensure quality service
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
  • Other duties as assigned

QUALIFICATIONS:
  • At least 6 months Customer service experience, preferably in the transportation industry
  • Must have experience managing high call and email volume
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to analyze information skillfully


Qualifications

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help

Licenses & Certifications

FORK LIFT

Skills

Driving Safely Novice
Working Independently Novice
Attention to Detail Novice
Proficiency in written & verbal communication Novice
Forklift Novice

Operations Agent 1 - Erlanger, KY - Pilot Freight Services


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