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Supervisor - Last Mile - Full Time

Pilot Freight Services - Tracy, CA


Posted on 10/18/21 (Ref: CA4NGrqsOg)

Supervisor - Last Mile - Tracy, CA - Pilot Freight Services

Pilot Last Mile is seeking a full time Supervisor to work for our Tracy Station, located in Tracy, CA. The hours for this position will vary. Must be available to work nights and weekends.

Requirements:
  • Responsible for all billing.
  • Develops and maintains relations with vendors, stores, Owner/Operators.
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
  • Dispatches trucks using GPS technology.
  • Oversees in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.
  • Oversees Customer Service Representatives and Routers.
  • Attendance and Punctuality are essential functions of the job.

SUPERVISORY RESPONSIBILITIES
  • Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:
  • Flexible work schedule
  • Must be self-motivated to work with little supervision
  • Excellent Attendance including the management of their clock-in/clock-out punches
  • Positive attitude and ability to work with others
  • Good communications skills
  • Excellent Customer Service skills

Supervisor - Last Mile - Tracy, CA - Pilot Freight Services


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