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Dispatcher - Full Time

Pilot Freight Services - Oak Creek, WI


Posted on 10/18/21 (Ref: WIYYEZ0bgc)

Dispatcher - Oak Creek, WI - Pilot Freight Services

Pilot Freight Services seeks full-time Inbound Operations Agent to work at our Pilot Milwaukee office located in Oak Creek, WI, the hours for this position are Monday - Friday, 9 am - 5:30 pm, with an occasional Saturday.

JOB SUMMARY:

Directly in charge of scheduling drivers to make delivers and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

Essential Functions:
  • Scheduling drivers to make freight delivers or collect shipments and packages
  • Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
  • Planning pre-determined routes for drivers
  • Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
  • Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
  • Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
  • Monitoring truck repairs and maintenance schedules
  • Logging vendor complaints or concerns
  • Answering phone calls from vendors, customers, and management and helping them as needed.
  • Other duties as requested

SKILLS/COMPETENCIES
  • Strong aptitude for time management
  • Excellent understanding of local and state traffic laws and regulations
  • Ability to make quick changes in routing
  • Strong interpersonal skills
  • Ability to prioritize and multitask
  • Deep understanding of computer software and technologies
  • Able to read, write and speak English

EDUCATION:
  • GED or higher

EXPERIENCE
  • 1-2 years of freight dispatching experience is required

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

Qualifications

Education

High School or better.

Experience

1 year(s): Dispatching

Dispatcher - Oak Creek, WI - Pilot Freight Services


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