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Assistant Manager - Last Mile - Full Time

Pilot Freight Services - Romulus, MI


Posted on 10/19/21 (Ref: MI2HYjicGZ)

Assistant Manager - Last Mile - Romulus, MI - Pilot Freight Services

Pilot Last Mile is seeking a full time Assistant Manager to work for our Detroit Station, located in Romulus, MI. The hours for this position vary. Must be available to work nights and weekends.

Requirements:
  • Develops and maintains relationships with independent contractors and client's employees
  • Develops and maintains relationships with all staff
  • Monitors STF trucks using GPS technology
  • Tenders Route Assignments to STFs and confirms
  • Oversees in-home delivery for customers
  • Maintains reports regarding operational performance
  • Other duties and responsibilities as business needs require
  • Attendance and Punctuality are essential functions of the job.
  • Directly supervises hourly on-site staff who perform day-to-day data entry and communications regarding customer service, client requests, and delivery
  • Sends accurate and professional emails regarding status of operations, customer and client issues
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include training employees; planning, assigning, and directing work; employee recognition and accountability; addressing complaints and resolving issues

Qualifications:
  • Flexible work schedule
  • Minimum of 3 years working in a Furniture Delivery operation
  • Must be self-motivated to work with little supervision
  • Excellent Attendance including the management of their clock-in/clock-out punches
  • Positive attitude and ability to work with others
  • Good communications skills
  • Excellent Customer Service skills

Assistant Manager - Last Mile - Romulus, MI - Pilot Freight Services


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