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Customer Service 1 - Full Time

Pilot Freight Services - Romulus, MI


Posted on 10/23/21 (Ref: MIITQc2qwf)

Customer Service 1 - Romulus, MI - Pilot Freight Services

Pilot Freight Services is seeking an experienced Full Time Customer Service Agent for our Romulus, MI location.

Responsibilities:
  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
  • Provide rate quotes on shipments
  • Track & trace shipments progress and resolve any problems
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
  • Update customer sheets

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

EDUCATION:
  • High School or equivalent required

EXPERIENCE:
  • 1+ years customer service experience required

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Qualifications

Behaviors

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Skills

Multi-tasking Novice
Critical Thinking Skills Novice
Listening Novice
Ability to Work Under Pressure Novice

Experience

2 year(s): Customer service

Customer Service 1 - Romulus, MI - Pilot Freight Services


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