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Home Delivery Operations Manager - Full Time

Pilot Freight Services - New Brighton, MN

Posted on 10/25/21 (Ref: New Brighton, MN)

Home Delivery Operations Manager - New Brighton, MN - Pilot Freight Services

Home Delivery Operations Manager

Pilot Freight Services is searching for a dynamic Home Delivery Operations Manager Embedded Solutions in the New Brighton, MN area.

We have a rare opportunity for a behind-the-scenes logistics position. The Operations Manager is embedded in the operation and dedicated to being the best; to standing at the line of action and taking charge of a busy regional distribution center and making sure that teams on the front line are sharp and committed to excellence. You will oversee the team to fine tune processes, support the P&L expectations and decisions, and ensure that customers get the kind of treatment you demand for yourself. This is a high volume operation that calls for hyper-attentiveness to detail always, the ability to communicate clearly, set expectations, and lead with passion.

Our customers are iconic furniture, bedding, fitness, appliance, and electronics brands who expect a superior home delivery event for their clients. You'll have the opportunity to stand at the line of action and take charge of a busy regional distribution center while making sure that teams on the front line are sharp and committed to excellence.

If this is how you live and want to work, then we want to hear from you right now.

Job Description:

The Operations Manager - Embedded Solutions will report directly to the Regional DC Manager, but will work closely with several other team members throughout all stages of the dedicated delivery service. He/she will be responsible for the execution of the facility delivery team including but not limited to; order routing, contractor management, and customer service. The Operations Manager is responsible for daily planning, organizing, controlling and managing the over-all operations of delivery and return orders.

The DC Operations Manager must excel in a HIGH VOLUME FURNITURE/BEDDING DELIVERY OPERATION. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to handle a very fast paced, highly dynamic, and dead-line driven work place environment.

Essential Functions

  • Provided the necessary communication and support between customers, suppliers and independent contractors regarding operations activity to ensure a smooth delivery and expected level of service.
  • Managed the planning and coordination in executing order assembly and dispatch of product.
  • Provided the efficient utilization of delivery team capacity and mechanical handling of equipment, ensuring quality, budgetary targets and environmental objectives were met.
  • Worked with the Regional DC Manager to achieve financial objectives by supporting the preparation of an annual budget.
  • Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing variances.
  • Managed contractual agreements and key performance indicators set forth by the client.
  • Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.
  • Managed the resolution of complex escalations pertaining to Independent Contractors and customers; Reported on issues as needed to ensure complaints were addressed and resolved to client satisfaction.
  • Utilized site operating systems to ensure daily execution of planned activities.
  • Managed the recruitment and training of staff and IC's, as well as monitoring staff performance and progress.
  • Conducted weekly client meetings to report and evaluate the quality of service received, providing solutions for continuous improvement.
  • Ensured driver safety and compliance, loading in a safe manner and requirements were being met.
  • Performed other dynamic duties as required.


  • Bachelor's Degree in related field preferred but not required; Completion of a college program in business administration or in a discipline related to facility operation and maintenance, or an equivalent combination of technical training and experience in administration or maintenance
  • 5 years supply chain experience in transportation, distribution and/or freight management;
  • 2-4 years in a supervisory/management role; experience in a large distribution center strongly preferred
  • Ability to work well in a fast-paced and high-intensity environment
  • Ability to interact effectively at multiple levels in support of customer relationships (vendors, warehousing, sales and upper-management)
  • Strong analytical skills, especially as it pertains to proactively managing and coordinating with others in order to meet our customer's needs
  • Excellent communication and presentation skills and high integrity
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Proficient in the use of operating and routing software
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to lift a minimum of 50 lbs.
  • Ability to stand and complete repetitive tasks for complete shift.

Home Delivery Operations Manager - New Brighton, MN - Pilot Freight Services

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