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Manager, Customer Accounts - Full Time

XPO Logistics - Dublin, OH

Posted on 11/22/21 (Ref: OHUBCbEXil-244929-en_US)

Manager, Customer Accounts - Dublin, OH - XPO Logistics

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Manager, Customer Accounts, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You'll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you're excited by the challenge of connecting with clients, building relationships and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions
  • Partner with key stakeholders, including customers, shippers and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies related to electronic data interchange
  • Support and participate in the service management process to drive on-time performance, manage customer expectations and improve customer satisfaction
  • Manage and analyze accessorial expenses for assigned accounts
  • Visit customer locations, deliver presentations and represent XPO in a professional manner at quarterly meetings

What you need to succeed at XPO:

At a minimum, you'll need:

  • 4 years of experience in customer service or operations
  • Demonstrated understanding of and familiarity with the most widely known and emerging tools, technologies and social applications

It'd be great if you also have:

  • Bachelor's degree in Transportation or Logistics, or a related field
  • 5 years of experience in operations or customer service
  • Experience presenting data and compelling information to external customers
  • Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
  • Excellent negotiation skills
  • Success in identifying opportunities for process efficiency and resource maximization
  • Experience in developing, recommending and implementing proactive operational solutions

Be part of something big.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here.

Manager, Customer Accounts - Dublin, OH - XPO Logistics

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