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Customer Service 2 - Full Time

Pilot Freight Services - Cheektowaga, NY

Posted on 11/26/21 (Ref: NYmXS1Ko4b)

Customer Service 2 - Cheektowaga, NY - Pilot Freight Services

Job Summary

The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming
calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Function
  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management's
  • Perform other duties as assigned

  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

  • High School or better

  • 2 years customer service experience



Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity


Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Multi-tasking Intermediate
Adaptability Intermediate

Customer Service 2 - Cheektowaga, NY - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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