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Customer Service 2 - Full Time

Pilot Freight Services - Indianapolis, IN

Posted on 11/27/21 (Ref: INAFEcKWaj)

Customer Service 2 - Indianapolis, IN - Pilot Freight Services

Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.


The Customer Service 2 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

  • 1-2 years performing telephone based customer service with above average problem solving
  • Experience within a service environment a plus (retail, food service, call center).

Required Qualifications:
  • Intermediate level of Microsoft Office Suite.
  • Experience in and proven success in negotiating for win-win results.
  • Demonstrated ability to handle multiple tasks and duties.
  • Excellent communication and organization skills.
  • Demonstrated professionalism.
  • Demonstrated ability to “think outside of the box” and problem solve.
  • On call weekend rotation
  • Creative thinker - interest in finding better ways to operate; utilizes imagination and “out of the box” approach to finding solutions and put them into action.



Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Proficiency in written & verbal communication Intermediate

Customer Service 2 - Indianapolis, IN - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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