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Director Final Mile Operations - Full Time

Pilot Freight Services - Colton, CA


Posted on 11/28/21 (Ref: CAUdu0mnyR)

Director Final Mile Operations - Colton, CA - Pilot Freight Services

Pilot Last Mile is seeking a full time Director Final Mile Operations to work for our Colton Station, located in Colton, CA. The hours for this position will vary.

Responsibilities:
  • Hiring, training, coaching, and leading call center managers as they provide support for customers.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach managers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring leadership is achieving desired service levels and issuing corrective action, as needed.
  • Reviewing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Issuing final authorization of replacements or refunds.
  • Develop presentations and talks to motivate and educate call center leadership
  • Review periodic surveys of customers and potential customers to ensure quality control
  • Supporting and managing within the P&L Budget prescribed by the CFO and VP
  • Work with Company IT leaders to ensure all systems are operating correctly
  • Ensure Claims Department will be in compliance with the 24-hour contact
  • Overseeing receiving, warehousing and distribution operations.
  • Implementing operational policies and procedures
  • Executing and overseeing security operations
  • Ensuring effective and safe use of warehouse equipment
  • Maintaining documentation and keeping accurate records of warehouse activities
  • Maintaining awareness and knowledge of condition and location of fleet vehicles

Qualifications:
  • Undergraduate degree preferred
  • 7-10 years of transportation management experience demonstrating a successful background in operations
  • Experienced in developing a broad range of clients within our key sectors
  • Excellent verbal and written communication and strong interpersonal skills
  • Proficiency or ability to become proficient with MS Word and Excel

Director Final Mile Operations - Colton, CA - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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