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Customer Service 3 - Full Time

Pilot Freight Services - Saint Louis, MO


Posted on 11/29/21 (Ref: MOWjQxYrs6)

Customer Service 3 - Saint Louis, MO - Pilot Freight Services

Pilot Freight Services is seeking a Full Time Customer Service 3 Agent for our Saint Louis, MO location

JOB SUMMARY:

The Customer Service Agent 3 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:
  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
  • Provide customers with quotes in a timely manner, as well as various routing options
  • Perform other duties as assigned

SKILLS/COMPETENCIES:
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

EDUCATION:
  • High School or equivalent required

EXPERIENCE:
  • 4 years customer service experience


Qualifications

Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks

Skills

COMP- Customer Focus Novice
Business Communication Skills Novice
Attention to Detail Novice

Experience

1-2 years: Customer Service, Multi Tasking, Electronic communication skills

Customer Service 3 - Saint Louis, MO - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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