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Claims Associate 1 - Full Time

Pilot Freight Services - Colton, CA

Posted on 11/29/21 (Ref: CAmfgTS64V)

Claims Associate 1 - Colton, CA - Pilot Freight Services

Pilot Last Mile is seeking a Claims Associate 1 to work for our Colton Station, located in Colton, CA. The hours for this position are from 7:00 AM to 3:30 PM. Must be available to work weekends.

  • Follow claims process guidelines.
  • Monitor client's portal for new/submitted claims.
  • Contact retail customer within 24 hours of claim submittal.
  • Contact independent contractor involved in claim from retail customer.
  • Update client's portal with communication.
  • Prepare and review all property damage claims.
  • Transmit property damage claims for further investigation- Submitting claims to 3rd party investigators.
  • Submit In home damage claims to insurance carriers or brokers, to include weekly follow up.
  • Access and retrieve data regarding property damage claims for the purpose of resolving claims filed against independent contractor.
  • Prepare all documents and forms for completeness of property damage claims.
  • Address all property damage claims within 24 hours of claim input into claims portal.
  • Claims representative makes initial contact with claimant and hauler, including follow-up every 72 hours until claim is resolved.
  • Update claims portal with all pertinent documentation related to a claim such as pictures, and statements.
  • Create release of liability forms.
  • Transmit property damage for Payment – Creating Check request.
  • Claims reportative is responsible for sending certified correspondence to claimant for denial of claims and claimant lack of response.
  • Attendance and punctuality are essential functions of the job.

  • Flexible work schedule.
  • Positive Attitude and ability to work with others.
  • Excellent Communication Skills.
  • Excellent Customer Service Skills.
  • Intermediate Computer Skills in Word and Excel Preferred.
  • Must be fully vaccinated against COVID-19.

Claims Associate 1 - Colton, CA - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

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