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Operations Agent 1 - Full Time

Pilot Freight Services - La Vergne, TN

Posted on 11/30/21 (Ref: TNaTgpqnch)

Operations Agent 1 - La Vergne, TN - Pilot Freight Services


The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). May also be cross trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).


• Contracting new carriers

• Negotiating Freight Rates

• Develop collaborative carrier relationships

• Develop collaborative carrier relationships and work with Account Managers to ensure quality service

• Assigning carriers and providing load tenders

• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

• Other duties as assigned


• At least 6 months Customer service experience, preferably in the transportation industry

• Must have experience managing high call and email volume

• Excellent verbal and written communication skills

• Detail-oriented with the ability to analyze information skillfully

*Warehouse Experience, and Forklift capabilities a plus



Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity


Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks


High School or better.


COMP- Teamwork Advanced
Being Thorough Advanced
Brainstorming Intermediate
Ability to Work Under Pressure Intermediate
Accuracy Intermediate

Operations Agent 1 - La Vergne, TN - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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