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Customer Service 1 - Full Time

Pilot Freight Services - Harrisburg, PA


Posted on 12/01/21 (Ref: PAWoWSsScp)

Customer Service 1 - Harrisburg, PA - Pilot Freight Services

Pilot Last Mile is seeking a full time Customer Service Representative 1 to work for our Steelton Station, located in Harrisburg, PA. The hours for this position vary. Must be available to work nights and weekends.

Responsibilities:
  • Assist the management team with opening and closing functions. This requires:
  • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
  • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
  • Validating hat the pre-call functions are completed and procedures are followed
  • Auditing the billing process and that all paperwork is process and filed as directed
  • Answer the main telephone line. This requires:
  • Using a clear and understandable speaking voice
  • Routing calls to the appropriate individuals using iPhone or Google text/voice
  • Providing customers with updates on the status of their deliver with information from the computer system
  • Completing pre-calls to customers notifying them of their delivery window
  • Arranging in-home delivery for customers. This requires:
  • Receiving information from the customer
  • Getting directions to the customer's home
  • Inputting information in to the computer
  • Explaining the scheduling policy to the customer
  • Completes other responsibilities as assigned by a member of the management staff.
  • Attendance and Punctuality are essential functions of the job.
  • Must be fully vaccinated against COVID-19.

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

Customer Service 1 - Harrisburg, PA - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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