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Operations Agent 1 - Full Time

Pilot Freight Services - Greer, SC

Posted on 12/01/21 (Ref: SCgKQjYTUu)

Operations Agent 1 - Greer, SC - Pilot Freight Services


The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). May also be cross trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).

  • Strong customer service skills
  • Contracting new carriers
  • Negotiating Freight Rates
  • Develop collaborative carrier relationships
  • Develop collaborative carrier relationships and work with Account Managers to ensure quality service
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
  • Other duties as assigned

  • At least 6 months Customer service experience, preferably in the transportation industry
  • Must have experience managing high call and email volume
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to analyze information skillfully



High School or better.

Operations Agent 1 - Greer, SC - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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