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Home Delivery Operations Manager - Full Time

Pilot Freight Services - Tracy, CA

Posted on 12/01/21 (Ref: CAoeWXiJ6Q)

Home Delivery Operations Manager - Tracy, CA - Pilot Freight Services

Pilot Freight Services is searching for a dynamic Home Delivery Operations Manager – Embedded Solutions in the Tracy, CA area. We have a rare opportunity for a behind-the-scenes logistics position. The DC Manager is embedded in the operation and dedicated to being the best; to standing at the line of action and taking charge of a busy regional distribution center and making sure that teams on the front line are sharp and committed to excellence. You will oversee the team to fine tune processes, support the P&L expectations and decisions, and ensure that customers get the kind of treatment you demand for yourself. This is a high volume operation that calls for hyper-attentiveness to detail always, the ability to communicate clearly, set expectations, and lead with passion.

Our customers are iconic appliance and electronics brands who expect a superior home delivery event for their clients. You'll have the opportunity to stand at the line of action and take charge of a busy regional distribution center while making sure that teams on the front line are sharp and committed to excellence. The hours of this position are Monday-Saturday (Schedules will be defined once position are filled.)

If this is how you live and want to work, then we want to hear from you right now.

Own-the-Results Job Description:

The DC Manager will report directly to the Regional Director of LM, but will work closely with several other team members throughout all stages of the dedicated delivery service. He/she will be responsible for the execution of the facility delivery team including but not limited to; order routing, contractor management, and customer service. The DC Manager is responsible for daily planning, organizing, controlling and managing the over-all operations of delivery and return orders.

The DC Manager must excel in a HIGH VOLUME HOME APPLIANCE AND ELECTRONICS OPERATION. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to handle a very fast paced, highly dynamic, and dead-line driven work place environment.

This is what you would have done had you been with us last month:
  • Provided the necessary communication and support between customers, suppliers and independent contractors regarding operations activity to ensure a smooth delivery and expected level of service.
  • Managed the planning and coordination in executing order assembly and dispatch of product.
  • Provided the efficient utilization of delivery team capacity and mechanical handling of equipment, ensuring quality, budgetary targets and environmental objectives were met.
  • Worked with the Regional Director or LM Manager to achieve financial objectives by supporting the preparation of an annual budget.
  • Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing variances.
  • Managed contractual agreements and key performance indicators set forth by the client.
  • Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.
  • Managed the resolution of complex escalations pertaining to Independent Contractors and customers; Reported on issues as needed to ensure complaints were addressed and resolved to client satisfaction.
  • Utilized site operating systems to ensure daily execution of planned activities.
  • Managed the recruitment and training of staff and IC's, as well as monitoring staff performance and progress.
  • Conducted weekly client meetings to report and evaluate the quality of service received, providing solutions for continuous improvement.
  • Ensured driver safety and compliance, loading in a safe manner and requirements were being met.
  • Performed other dynamic duties as required.

These are the tools you would have brought with you:
  • Bachelor's Degree in related field preferred but not required; Completion of a college program in business administration or in a discipline related to facility operation and maintenance, or an equivalent combination of technical training and experience in administration or maintenance
  • 5+ years supply chain experience in transportation, distribution and/or freight management; 2-4 years in a supervisory/management role; experience in a large distribution center strongly preferred
  • Ability to work well in a fast-paced and high-intensity environment
  • Ability to interact effectively at multiple levels in support of customer relationships (vendors, warehousing, sales and upper-management)
  • Strong analytical skills, especially as it pertains to proactively managing and coordinating with others in order to meet our customer's needs
  • Excellent communication and presentation skills and high integrity
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Proficient in the use of operating and routing software
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to lift a minimum of 50 lbs.
  • Ability to stand and complete repetitive tasks for complete shift.



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking


Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


High School or better.


Completing task in a timely manner, as assign Novice
Coaching Skills Novice
Attention to Detail Novice
Ability to Work Under Pressure Novice

Home Delivery Operations Manager - Tracy, CA - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

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