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Dispatcher - Full Time

Pilot Freight Services - Elizabeth, NJ

Posted on 12/01/21 (Ref: NJkJaieTak)

Dispatcher - Elizabeth, NJ - Pilot Freight Services

Pilot Freight Services is seeking a full-time Outbound Operations Dispatcher for our Newark Station in Elizabeth, NJ location. This position is hands-on and detail orientated.


Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

  • Dispatch drivers for US domestic deliveries and expedited service
  • Rate and route Domestic Outbound traffic
  • Prepare, route and cut air bills and manifests
  • Assign routes to drivers and owner-operators
  • Coordinating recovery and delivery manifests for multiple drivers
  • Help research and resolve operations problems
  • Develop and maintain excellent customer service to internal and external customers
  • Coordinate with Warehouse/Operations to ensure shipments are received / delivered and all documentation has been accounted for on a daily basis
  • Ensure all outbound shipments are properly labeled for delivery
  • Communicate constantly with other stations and update the system with status of shipments
  • Light dock work a few hours a week, when time allows
  • Other duties as assigned.
  • Must be able to multi-task, be organized, efficient, accurate and accountable to job responsibilities


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.


• Must be extremely detail-oriented, multi-tasking is a must

• Strong verbal and written communication skills are required to handle multiple tasks

• Must be computer literate and capable of using multiple applications

• Prior air freight forwarder or other transportation experience desired



Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


2 year(s): Experience with routing airfreight domestically

Dispatcher - Elizabeth, NJ - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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