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Last Mile Manager - Full Time

Pilot Freight Services - Colton, CA


Posted on 12/01/21 (Ref: CAynug084Y)

Last Mile Manager - Colton, CA - Pilot Freight Services

Pilot Freight Services is seeking a full time Last Mile Manager to work for our Southern California station, preferably in the greater San Diego area. The hours for this position vary. Must be available to work nights and weekends.

Responsibilities:
  • Responsible for coordinating flow of communication between Independent Contractors, Call Center Team and Store Management Teams.
  • Provides on-site store presence on bi-weekly basis to ensure Independent Contractors are following procedures as detailed by client SOW.
  • Oversees recruiting, processing, and performance of Independent Contractors.
  • Develops and maintains relationships with vendors.
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
  • Interfaces with end customers to ensure effective in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.
  • Attendance and Punctuality are essential functions of the job.

Qualifications:
  • 3PL, last mile and/or home furnishings industry background strongly preferred.
  • Flexible work schedule
  • Must be Self-Motivated to work with little supervision
  • Excellent Attendance record
  • Positive Attitude and ability to work with others
  • Good Communication Skills
  • Excellent Customer Service Skills

Last Mile Manager - Colton, CA - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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