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Dispatcher - Full Time

Pilot Freight Services - Oak Creek, WI

Posted on 12/02/21 (Ref: WIYYEZ0bgc)

Dispatcher - Oak Creek, WI - Pilot Freight Services

Pilot Freight Services seeks full-time Inbound Operations Agent to work at our Pilot Milwaukee office located in Oak Creek, WI, the hours for this position are Monday - Friday, 9 am - 5:30 pm, with an occasional Saturday.


Directly in charge of scheduling drivers to make delivers and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

Essential Functions:
  • Scheduling drivers to make freight delivers or collect shipments and packages
  • Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
  • Planning pre-determined routes for drivers
  • Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
  • Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
  • Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
  • Monitoring truck repairs and maintenance schedules
  • Logging vendor complaints or concerns
  • Answering phone calls from vendors, customers, and management and helping them as needed.
  • Other duties as requested

  • Strong aptitude for time management
  • Excellent understanding of local and state traffic laws and regulations
  • Ability to make quick changes in routing
  • Strong interpersonal skills
  • Ability to prioritize and multitask
  • Deep understanding of computer software and technologies
  • Able to read, write and speak English

  • GED or higher

  • 1-2 years of freight dispatching experience is required


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.



High School or better.


1 year(s): Dispatching

Dispatcher - Oak Creek, WI - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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