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Back Office Technical Support Analyst - Full Time

The Timken Company - Miamisburg, OH


Posted on 01/17/22 (Ref: OH8Fu1ETCw)

Back Office Technical Support Analyst - Miamisburg, OH - The Timken Company

Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Commercial Office & Technical Support Analyst provides cross functional support to both internal and external customers utilizing technical and administrative capabilities. The role will ensure logistics, fulfillment, and customer support primarily related to the Industrial Division is provided across all verticals.

Essential Responsibilities:

    • Provide inside sales support through assistance in quoting and sales order management with customers and/or through sales representatives.
    • Provide exceptional customer service in person and via phone communication
    • Provide basic technical support to local FSTs and customers regarding products, parts' requirements and general inquiries.
    • Monitor quality
    • Key player in the communication and completion of the order process with other departments; liaison between Account Managers, Technicians, Engineering and Warehouse
    • Ensure inventory is maintained as necessary
    • Facilitate logistics requirements for product, parts orders
    • Complete administrative tasks associated with work orders, inventory replenishment and general back office duties.
    • Monitor quality of parts and inventory


Technical/Functional Skills:

  • Software knowledge and experience with MS Office suite
  • Practical technical insight and experience
  • Accurate and solution-oriented
  • Knowledge of the various markets and products applications with a strong background in industrial applications.
  • Good communication skills, both verbally and written.
  • Knowledge and/or affinity with ERP systems
  • Mechanical/technical aptitude

Qualifications:

Bachelors Degree with 2 years experience.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Back Office Technical Support Analyst - Miamisburg, OH - The Timken Company


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