Gateway Agent 1 - Full Time

• Coordinate Air export shipments by providing rates, booking (via e-mail, airline web based bookings and telephone), and tracking
• Coordinate with Warehouse Operations to ensure shipments are received and all documentation has been accounted for on a daily basis
• Work closely with team members to meet or exceed all customer service requirements
• Develop and maintain positive customer relationships
• Communicate effectively with customers, overseas vendors, airlines and team members
• Accurate understanding of data and system entry
• Resolve customer service and vendor issues
• Other duties as assigned

• Excellent interpersonal communication skills with the ability to adapt to and work within a team environment
• Superior attention to detail and problem-solving skills

• Ability to prioritize work in a multi-tasked, fast-paced environment
• Must be flexible with work hours
• Proficient typing and PC skills required
• The ability to read speak and write in English

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine