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Senior Manager, Operations - Full Time

XPO Logistics - Charlotte, NC


Posted on 08/05/22 (Ref: NCcWKcYWMA-342102-en_US)

Senior Manager, Operations - Charlotte, NC - XPO Logistics

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Senior Manager, Operations, you will grow and develop the strategic sourcing specialist department for providing capacity solutions. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of our growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Market expert for setting, adjusting, & maintaining API and pricing
  • Oversight of all customer onboarding
  • Assist in the execution of all initiatives in Freight Brokerage Sales, Operations, and Tech.
  • Improve volume, buy rates, negative margin accounts/lanes, core carrier usage, and productivity.
  • Act as a liaison between customer, branch presidents and operations
  • Use data to drive market-based pricing decisions for Key Customers and Carriers
  • Review Carrier Procurement KPIs including revenue, margin, load count, call logs and carrier management
  • Work cross-functionally to review pricing, capacity, service KPIs
  • Assist in developing quarterly/annual budgets and operating plans
  • Project manage customer onboardings from inception by acting as liaison between operations, shared internal services and customers.
  • Ensure all requirements are met for customer to have a seamless go live date for their business.

What you need to succeed at XPO:

At a minimum, you'll need:

  • 5 years of professional experience in the transportation and logistics industry

It'd be great if you also have:

  • Bachelor's degree or equivalent related work or military experience
  • 7+ years of professional experience, preferably transportation-related experience
  • 3 years' experience in a management or leadership role
  • Conflict resolution experience; ability to prioritize; work effectively within time limits
  • Analytical experience interpreting data to drive decisions
  • Demonstrated ability to influence and lead cross-functional teams

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

Senior Manager, Operations - Charlotte, NC - XPO Logistics


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