Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
1st Shift. Monday-Saturday
As the Associate Specialist, Customer Accounts, you will communicate effectively in all situations to ensure our customers receive support that exceeds their expectations. If you're ready to build a rewarding career, we have an opportunity for you to grow with XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
- Act as the initial contact for customers to ensure service setup and completion
- Provide customer support for moderately complex technical issues and problems
- Focus on consistently delivering a positive customer experience
- Analyze and resolve issues during phone calls; respond to customer inquiries
- Ensure all issues are escalated in accordance with policies and procedures
- Maintain follow-ups and provide solutions
What you need to succeed at XPO:
At a minimum, you'll need:
- Experience with Microsoft Office (Word, Excel and Outlook)
- Strong math aptitude
It'd be great if you also have:
- Associate degree
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends and occasional holidays
- 1 year of experience in a call center environment
- Excellent verbal and written communication skills
- Strong attention to detail and follow-up skills with the ability to identify and resolve problems
- Strong project and time management skills with the ability to multitask and manage customer expectations
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
