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Client Manager II - Full Time

Yusen Logistics - Charlotte, NC


Posted on 09/26/22 (Ref: NCa9OBIpmg)

Client Manager II - Charlotte, NC - Yusen Logistics

Position Summary
The main purpose of the Client Manager II is to help the business meet growth and revenue goals. They must assist in developing plans to achieve these goals and create strategies to combat potential revenue losses. Client Managers may be required to travel, sometimes internationally, to meet with clients. They must also perform research to identify new potential clients.

Client Manager II will create presentations to inform potential or existing clients about their company's products or services. They must ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues. They also need to inform their company of new contacts and new marketing opportunities.

Responsibilities Essential Duties and Responsibilities
  • The Client Manager II have significant experience in professional client relationship management
  • The Client Manager II must have the ability to plan and strategize at a senior level
  • The Client Manager II must have a strong understanding of the company's products and services and knowledge of our competition
  • The Client Manager II must be able to develop creative solutions for existing clients, as well as pursue new business opportunities
  • Must have a keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques - including digital platforms
  • The willingness to note relevant trends and develop ideas
  • Training and development of Dedicated Account Managers (on-site personnel)
  • The ability to work as an authoritative figure in a busy team
  • Monitor, properly evaluate, and support Dedicated Account Managers (DAMs)in daily activities
  • Ensure Dedicated Account Managers provide prompt follow up, and plan of action to be taken to remedy any service issue
  • Pro-active leadership that encourages DAMs to perform to the best of their ability
  • Assisting DAMs in pitching fresh and innovative ideas to clients
  • Reviews all customer operations KPI's to determine progress toward stated goals and objectives
  • Confers with internal and external executive management to review achievements and discuss required changes in our plan to exceed KPI's
  • Establishes and frequently reviews developmental action plans that promote positive client growth
  • Coordinate and review customer's services, assess quality and productivity performance and provide appropriate guidance to ensure continuous focus and improvement.
  • Ensuring the completion of projects to a specific schedule and within an agreed budget
  • Using knowledge and skills to push clients, DAMs and the organization in the most productive direction


Qualifications Education and Experience
  • Bachelor's Degree preferred plus five (5) to seven (7) years internations logistics experience.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits
Yusen offers a generous Employee Benefits Package including:
  • Medical, Dental, and Vision beginning the 1 st of the month following start date
  • 401k with a company match
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.


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