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EXPORT FCL CUSTOMER SERVICE - Full Time

ECU Worldwide USA - Chicago, IL


Posted on 11/14/22 (Ref: )

EXPORT FCL CUSTOMER SERVICE - Chicago, IL - ECU Worldwide USA


EXPORT FCL CUSTOMER SERVICE



Salary:
  • $45K-50K based on experience

Benefits:
  • Health, Dental, Vision and 401K

POSITION TYPE: NON-EXEMPT

Provides ocean export quotations, follow up and bookings including inland/pick up rates; track and trace shipments, problem resolution and direct customer communication along with general office operations whenever needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but are not limited to the following:
  • Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales representatives.
  • Proactive track and tracing of shipments/containers.
  • Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals.
  • Secure cargo bookings, all coordination of FCL containers as far as securing better rates from trucking vendors, obtaining for bullet rates from carriers; making bookings with the ocean carriers, ensuring all correct information is sent to clients; working on problem resolution for clients and overseas offices; obtaining hazardous approval from carriers; requesting DAP/DDP's from overseas offices and carriers.
  • Meet with carriers in order to improve their services to us.

SKILLS AND ABILITIES

Individual should be able to:
  • Manage difficult customer situations.
  • Respond promptly to customer needs.
  • Solicit customer feedback to improve service and pricing.
  • Respond to requests for service and assistance professionally.
  • Speak clearly and persuasively in positive or negative situations.
  • Listen and gets clarification.
  • Respond well to questions.
  • Write clearly and informatively.
  • Present numerical data effectively.
  • Read and interpret written information.
  • Balance team and individual responsibilities effectively.
  • Give and welcome feedback.
  • Contribute to building a positive team spirit.
  • Follow policies and procedures.
  • Complete administrative tasks correctly and on time.
  • Support organization's goals and values.
  • Read, analyze, and interpret general industry documentation/communications.
  • Effectively present information and respond to questions from groups of managers, customers, and the general public

Other competencies may be required according to assignments.

REQUIRED EDUCATION AND EXPERIENCE
  • Prior Industry Experience not required, but a plus
  • Minimum High School diploma or equivalent

No VISA Sponsorship

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