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National Customer Service 2 - Full Time

Pilot Freight Services - Glen Mills, PA

Posted on 11/29/22 (Ref: PAwsq5WgMn)

National Customer Service 2 - Glen Mills, PA - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Answer incoming calls providing excellent customer service to all callers. Monitor and respond to customer inquiries received via NCS mail boxes. Make outgoing calls to follow-up on shipment status, resolve issues and update customers. Track, trace, enter and update shipments. Assist and support Pilot stations and cartage agents. Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention. Master outside customer applications. Perform other duties as assigned by management.

  • High energy individual with excellent oral and written communication skills. Flexibility to cover open shifts due to vacation, sick, etc. Ability to handle multiple priorities. Superior phone manner. Detail oriented.
  • Resolve customer issues. Contact station on-call personnel after hours when appropriate. Work remotely to ensure necessary tasks are completed during business continuity. Escalate issues to management as necessary. File Service Failures. Report transit delays. Provide pricing and rate quotes when required. Dispatch, route and terminate shipments as needed.

Additional Job Details :

  • High School Diploma

  • Internet savvy. Technological aptitude with on-line tools. Good organizational, math and problem solving skills.


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

National Customer Service 2 - Glen Mills, PA - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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