JobsInLogistics.com logo

New search | Similar jobs | All HD Supply Jobs


Credit Services Associate II - Full Time

HD Supply - Jacksonville, FL


Posted on 12/02/22 (Ref: FLIGCliceq)

Credit Services Associate II - Jacksonville, FL - HD Supply

Preferred Qualifications:

  • Ideal candidate will have excellent communication skills and be comfortable making 45-50 outbound calls daily
  • Candidate will understand how to navigate difficult conversations with ease and enjoy problem solving and building trust and relationships to get the job done
  • Hospitality, Retail, or Customer Service driven backgrounds could be an excellent fit for these openings. No direct call center or collections experience necessarily required.
  • This candidate will/must be able to multi-task and toggle between multiple computer programs at a time

Benefits Include:

  • Competitive pay with annual raises based on performance!
  • Monday-Friday 8a-5p or 9a-6p; NO weekends, NO holidays!
  • Benefits available after 90 days of employment
  • Monthly training classes! On the job, personal training for 2 weeks with ongoing coaching on the floor.

Job Summary

Responsible for receiving and processing incoming customer orders, maintaining records and compiling reports. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders and ensure the ability to collect receivables. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables.

Major Tasks, Responsibilities, and Key Accountabilities

  • Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
  • Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.
  • Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.
  • Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.
  • Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.
  • Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.
  • Performs other duties as assigned.

Nature and Scope

  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • No travel required.

Education and Experience

  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Credit Services Associate II - Jacksonville, FL - HD Supply


Apply Now







Please mention you saw this job on JobsInLogistics.com
share this job: