EXPORT FCL CUSTOMER SERVICE

Salary:

• $45K-50K based on experience

Benefits:

• Health, Dental, Vision and 401K

POSITION TYPE: NON-EXEMPT

Provides ocean export quotations, follow up and bookings including inland/pick up rates; track and trace shipments, problem resolution and direct customer communication along with general office operations whenever needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but are not limited to the following:

• Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales representatives.
  
• Proactive track and tracing of shipments/containers.
  
• Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals.
  
• Secure cargo bookings, all coordination of FCL containers as far as securing better rates from trucking vendors, obtaining for bullet rates from carriers; making bookings with the ocean carriers, ensuring all correct information is sent to clients; working on problem resolution for clients and overseas offices; obtaining hazardous approval from carriers; requesting DAP/DDP's from overseas offices and carriers.
  
• Meet with carriers in order to improve their services to us.

SKILLS AND ABILITIES

Individual should be able to:

• Manage difficult customer situations.
  
• Respond promptly to customer needs.
  
• Solicit customer feedback to improve service and pricing.
  
• Respond to requests for service and assistance professionally.
  
• Speak clearly and persuasively in positive or negative situations.
  
• Listen and gets clarification.
  
• Respond well to questions.
  
• Write clearly and informatively.
  
• Present numerical data effectively.
  
• Read and interpret written information.
  
• Balance team and individual responsibilities effectively.
  
• Give and welcome feedback.
  
• Contribute to building a positive team spirit.
  
• Follow policies and procedures.
  
• Complete administrative tasks correctly and on time.
  
• Support organization's goals and values.
  
• Read, analyze, and interpret general industry documentation/communications.
  
• Effectively present information and respond to questions from groups of managers, customers, and the general public

Other competencies may be required according to assignments.

REQUIRED EDUCATION AND EXPERIENCE

• Prior Industry Experience not required, but a plus
  
• Minimum High School diploma or equivalent

No VISA Sponsorship