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Customer Service Rep - Full Time

Americold - Fort Smith, AR

Posted on 01/25/23 (Ref: ARsB4EOTeD)

Customer Service Rep - Fort Smith, AR - Americold

About Us

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to delivery on their commitments.

What You'll Do

  • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and reports customer feedback to management
  • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers
  • Schedule loads as required and maintain updated reports to ensure all loads are empty and closed
  • Resolve refused product, over, short, and damaged (OS&D) orders

What Experience You Need

  • High school diploma or general education degree (GED)
  • 0-2 years of related work experience
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
  • Requires manual dexterity with normal hand and finger movements for typical office work and the use of various electronic
  • Talking, hearing, and seeing are important elements of completing assigned tasks

What Could Set You Apart

  • Ability to work in a fast-paced environment, and to handle multiple tasks at the same time
  • Experience working with challenging customers
  • Excellent communication and strong problem-solving skills
  • Knowledge of Warehouse Management Systems, of Microsoft Office Suite, Desktop computers, and accurate typing and data entry skills

What We Offer

Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Apply Now

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