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Global Operations Agent - Full Time

Pilot Freight Services - Nashville, TN

Posted on 01/27/23 (Ref: TNAYkiwpuF)

Global Operations Agent - Nashville, TN - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Answering phones professionally and timely
  • Answering and responding to email requests timely
  • Quoting customers and overseas partners
  • Updating Special Tracking and Accounting Reports for Customers
  • Dispatching of shipments
    • Ensure dispatch is aware of any special instructions/cut offs
  • Interface with Customs Broker, Importer and Customer for Import Shipments
  • Booking of air shipments with Pilot Gateway teams
    • Confirming Known shipper via KSMS for air shipments
  • Booking ocean shipment with co-loader and ocean carriers
  • Label Air and Ocean Shipments
  • Process DG shipments including checklist
  • Filing of AES
  • Accurately complete entry of pickup/quote information into Navigator
  • Tracking and tracing of shipments
    • Communicating to internal/external customers and sales regarding issues
    • Update/notate tracking milestones
  • Research of shipments for Corporate requests/reports
  • Research of shipments for Accounting requests/reports
  • Understanding TSA regulations
  • Must research and respond to chargebacks and PN's timely
  • Billing: closing out of shipments timely
    • Including requests for vendor invoices and selling rates
  • Completion of specific assigned duties/accounts
  • Able to work overtime and weekend on call rotations
  • Export specific:
    • Must have DG certification to handle DG shipments
    • Must have knowledge of airline regulations i.e. oversize, banding
  • Import specific:
    • Must have knowledge of POA, customs brokerage regulations, DO, ISF
    • Must have knowledge of working with air and ocean carriers
  • Other duties assigned deemed necessary by the Global Ops Supervisor

  • Must be able to type accurately at least 35 WPM
  • Basic computer knowledge including Word and Excel
  • Excellent written and verbal skills
  • Must be able to calculate chargeable weight and volume for all shipments
  • Work with a sense of urgency, understanding how to prioritize
  • Ability to manage deadlines
  • Ability to work hands-on, handling multiple priorities simultaneously

Additional Job Details :

  • High School Diploma or equivalent
  • Certifications, if applicable

  • 2-years of industry experience


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Global Operations Agent - Nashville, TN - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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