Essential Functions:
- Answering phones professionally and timely
- Answering and responding to email requests timely
- Quoting customers and overseas partners
- Updating Special Tracking and Accounting Reports for Customers
- Dispatching of shipments
- Ensure dispatch is aware of any special instructions/cut offs
- Interface with Customs Broker, Importer and Customer for Import Shipments
- Booking of air shipments with Pilot Gateway teams
- Confirming Known shipper via KSMS for air shipments
- Booking ocean shipment with co-loader and ocean carriers
- Label Air and Ocean Shipments
- Process DG shipments including checklist
- Filing of AES
- Accurately complete entry of pickup/quote information into Navigator
- Tracking and tracing of shipments
- Communicating to internal/external customers and sales regarding issues
- Update/notate tracking milestones
- Research of shipments for Corporate requests/reports
- Research of shipments for Accounting requests/reports
- Understanding TSA regulations
- Must research and respond to chargebacks and PN's timely
- Billing: closing out of shipments timely
- Including requests for vendor invoices and selling rates
- Completion of specific assigned duties/accounts
- Able to work overtime and weekend on call rotations
- Export specific:
- Must have DG certification to handle DG shipments
- Must have knowledge of airline regulations i.e. oversize, banding
- Import specific:
- Must have knowledge of POA, customs brokerage regulations, DO, ISF
- Must have knowledge of working with air and ocean carriers
- Other duties assigned deemed necessary by the Global Ops Supervisor
SKILLS/COMPETENCIES:
- Must be able to type accurately at least 35 WPM
- Basic computer knowledge including Word and Excel
- Excellent written and verbal skills
- Must be able to calculate chargeable weight and volume for all shipments
- Work with a sense of urgency, understanding how to prioritize
- Ability to manage deadlines
- Ability to work hands-on, handling multiple priorities simultaneously
Additional Job Details :
EDUCATION:
- High School Diploma or equivalent
- Certifications, if applicable
EXPERIENCE:
- 2-years of industry experience
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!
Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.
Our definition of fully vaccinated for purposes of new hire is as follows:
In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows: