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Key Account Manager - Full Time

The Everest Group - Culver City, CA

Posted on 03/20/23 (Ref: )

Key Account Manager  - Culver City, CA - The Everest Group

Expak Logistics is a progressive, growth oriented, and privately held national small parcel 3PL Distribution Company. Founded in 1966, our client specializes in same day delivery, next day delivery and customized services in the health care, pharmaceutical, and retail industries across the entire United States. Expak Logistics is aggressively focusing on increasing their growth strategy with greater market share and an extension of services.

Santa Monica, CA

The Director of Operations manages the day to day to aspects of customer service, operations, systems, and business development. This position will have a direct impact on Expak's operations as it relates to transportation and warehousing services with involvement in carrier and vendor selection, management of TMS/WMS systems, and managing multiple employees within the organization. The Director of Operations will report into the Vice President of Operations and the CEO.

Essential Duties and Responsibilities:
  • Responsible for identifying and selecting new 3rd party vendors for the organization, including by not limited to, courier, transportation, and warehousing.
  • Work with vendors to ensure that KPI's and operational metrics are being met in a timely manner.
  • Conduct site visits and phone calls with current vendors.
  • Monitor TMS and WMS systems from 3rd party vendors.
  • Establish standard operation procedures internal use and for 3rd party vendors to ensure projects and deadlines are met in an efficient manner.
  • Train vendors on Expak's needs and method of operations.
  • Oversee the customer service team and its cloud-based CRM.
  • Support the business development team by reviewing potential opportunities and address any areas of concern prior to onboarding new vendors.
  • Participate in sales meetings with prospective and/ or current customers.

  • 7 years of progressive experience in 3rd party logistics.
  • Experience managing aspects of customer service, IT, and operations teams.
  • Strong understanding of multiple WMS, TMS, and YMS systems.
  • Experience in selecting 3PL vendors, including modes of transportation, and warehousing.
  • Involvement with onboarding new clients and customers.
  • Bachelor's degree or high education.

  • Competitive Salary
  • Bonus eligibility
  • Fully Paid Benefits package

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