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Gateway Agent 1 - Full Time

Pilot Freight Services - Atlanta, GA

Posted on 03/22/23 (Ref: GAQsGa2skZ)

Gateway Agent 1 - Atlanta, GA - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Coordinate Air export shipments by providing rates, booking (via e-mail, airline web based bookings and telephone), and tracking
  • Coordinate with Warehouse Operations to ensure shipments are received and all documentation has been accounted for on a daily basis
  • Work closely with team members to meet or exceed all customer service requirements
  • Develop and maintain positive customer relationships
  • Communicate effectively with customers, overseas vendors, airlines and team members
  • Accurate understanding of data and system entry
  • Resolve customer service and vendor issues
  • Other duties as assigned

  • Must have Air Import / Export shipping experience
  • Excellent interpersonal communication skills with the ability to adapt to and work within a team environment
  • Superior attention to detail and problem-solving skills
  • Ability to prioritize work in a multi-tasked, fast-paced environment
  • Must be flexible with work hours
  • Proficient typing and PC skills required
  • The ability to read speak and write in English

Additional Job Details :

  • High School Diploma or equivalent, and 1 years experience in an Air export position

  • Required 1-2 years: Air Export, airline relations
  • 1-2 years: Customer Service
  • 1-2 years: Working in fast paced environment


This position requires standing and walking for extended periods of time. Position requires employees to frequently stoop, kneel, crouch, use hands, reach, bend and lift objects above their head. Employees must be able to regularly lift/move up to 50 pounds and use pallet jacks and forklifts. Position requires regular use of a phone and a PC and reading and writing of various shipping documents.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Gateway Agent 1 - Atlanta, GA - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

Apply Now

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