Help Desk Technician Tier 2
ECU WORLDWIDE: IS ACTIVELY SEEKING TO HIRE A Help Desk Technician Tier 2
This job involves providing computer technical support to approximately 350 computer users for our entire company including all employees, USA offices and agents, and foreign agents. The employee must have a positive attitude, friendly, and be able to deal with multiple personalities.
Also, must be motivated, enthusiastic, and a self-starter. Spanish speaking would be a bonus since many foreign agents speak Spanish.
Support calls will be communicated using the Salesforce Desk ticketing system this Support calls will be communicated using the ZenDesk ticketing system.
The employee must be able to prioritize requests and respond in a timely fashion. Also, the employee must be able to handle the pressure created by many calls coming in at the same time. There will be minimal overtime if any.
The following lists some of the areas that will be supported:
Qualifications:
- A – Troubleshooting PC problems – both hardware and software
- B – Setting up brand new computers with new software
- C - Wiping out PC software, and reinstalling Windows and other software
- D – Repairing/replacing hardware, installing new parts
- E – Setting up new user accounts on all systems
- F – Managing email distribution lists and Aliases, and address books – MS Outlook / Exchange
- G – Supporting and answering questions on Email software – MS Outlook / Exchange
- H - Active Directory Administration
- J - Phone system, managing, adding phones, swapping extensions, other misc. items
- K – Install/Test printers on the network
- L - TCP/IP – understanding this protocol, assigning devices IP addresses, testing communication with IP devices
- N - Troubleshooting any and all printing problems
- O - Installing Telnet applications, like IVT (for Elite access) software on PCs, and assisting these installations for users.
- P - Setting up print servers, both wireless and wired
- Q - Understand all aspects of MS Outlook, and the ability to install it.
- R – Organize equipment, special projects to upgrade hardware on all PCs, etc...
- S – Analyze PC software usage, present lists, update configuration sheets, record keeping
- T – Make service calls for all outsourced hardware related issues
- U – Handle calls from USA terminal offices, and use TeamViewer software to remotely connect
- V – Handle automated email responses from customers
- W – Office 365 / outlook / Exchange a plus
- X – Familiarity with Citrix would be a plus
Requirements:
- At least 1 year "Active Directory" Experience At least 1 year "Exchange Admin Center"
- Experience Fluent in English and Spanish
- Able to work Schedule 9 AM to 6 PM
- Valid Driver's license
- Must be able to physically carry equipment up 40 Lbs
Benefits:
- Health, Dental, Vision and 401K
ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market — Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico — you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.