JIL Success Stories
JIL Success Stories

Manager of Client Solutions
Marietta, GA
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Post Date: 02/06/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: GAwN8EuPeB-

Logistics done differently.

At XPO Logistics, we know that our success depends upon our ability to provide the highest level of support and solutions to our customers. As the Manager of Client Solutions, your number one priority will be managing client expectations and meeting their service requirements, delivering world-class customer service and ensuring a long-lasting and positive working relationship. On our team, you'll have the tools, resources, and support to excel at work and build a career you are not only proud of, but one you love.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and more.

What you'll do on a typical day:

  • Act as client relationship owner and provide XPO organizational focus by regular review of KPI metrics to gain momentum and ensure results
  • Work with clients, IT, and field operations managers to coordinate and facilitate effective tests and start-ups; ensure clients are proficient in using XPO online systems, provide training and support
  • Work with field operations managers to develop action plans to meet client strategic requests; hold operations review meetings as needed to ensure client service requirements and expectations are being consistently achieved
  • Coordinate between field operations managers and client to resolve conflicts in work priorities, resourcing, schedules, and scope of work to be performed; document and communicate client compliance expectations and service requirements
  • Promptly respond to client strategic queries, ensure promises are kept, and manage client strategic expectations; ensure resolution and follow-up on all strategic client issues in a timely manner
  • Monitor client account financial results compared to initial projections and pricing assumptions; address variances in projections and assumptions as needed with all stakeholders
  • Conduct root cause analysis and process reviews to identify preventive actions; coordinate with field operations managers on implementation of both preventive and corrective actions

What you need to succeed at XPO:

At a minimum, you'll need:

  • Bachelor's degree or equivalent experience
  • 3 years of experience in account management or related field
  • Extensive knowledge of the direct-to-home delivery market
  • Knowledge of sales process, customer relationship management, and logistics
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint) and MS Project
  • Excellent verbal and written communication skills

It'd be great if you also have:

  • Ability to create and maintain accurate, accessible, and organized documentation
  • Strong listening and questioning skills
  • Ability to identify new business opportunities and communicate to the sales organization
  • Self-motivated and able to work well with minimal supervision or in a team environment
  • Ability to establish and maintain effective, collaborative work relationships both internally and externally
  • Ability to quickly understand the client, their products, and their industry

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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