JIL Success Stories
JIL Success Stories

Transportation Supervisor
Aurora, IL
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Post Date: 04/15/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: ILMNI5KhkJ-

Logistics done differently.

At XPO Logistics, we believe that providing superior support and solutions to our customers drives our success, and we want to put you behind the wheel. As the Transportation Supervisor, you will be responsible for overseeing daily operations and supplier performance. You'll ensure that all warehouse, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations. You will play a critical role in the continued success of XPO, while building a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Route, plan, update and track orders and shipments; investigate and resolve issues submitted by customers, suppliers or clients
  • Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
  • Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters
  • Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
  • Investigate denied disputes in order to make a final decision on whether supplier is at fault or not; make appropriate shipping performance score adjustments
  • Answer inquiries from suppliers, client and/or customers; manage and plan the track and trace activities as needed
  • Track and document delivery performance; report metrics to management and the customer as required
  • Maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
  • Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management
  • Collaborate with others to resolve all issues that impact job performance, employee morale and customer satisfaction

What you need to succeed at XPO:

At a minimum, you'll need:

  • Bachelor's degree in Logistics or related field
  • 5 years of experience in supply chain, logistics, transportation or related field
  • Proficiency in Microsoft Office (PowerPoint) and Impromptu

It'd be great if you also have:

  • MBA
  • Familiarity with TMS
  • Ability to work cross-functionally on multiple accounts
  • Excellent verbal and written communication skills; able to communicate clearly and present clean, organized and thorough information and data appropriate for intended audience
  • Demonstrated ability with process improvement initiatives
  • Ability to follow established safety practices and correct unsafe work practices
  • Self-motivated and able to work well with minimal direct supervision or in a team environment

Be part of something big. #LI-RL1

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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